GENERAL FAQ
BAAP brings you the solutions to all your queries. Below are the answers to help you instantly navigate our frequently asked questions. Surf through the concerned sections:
DELIVERY AND SHIPPING QUESTIONS:
For Karachi are 2 – 3 working days
For all major cities 4– 7 working days
You can contact us, so we can launch a complaint with the courier company on your behalf.
No, neither BAAP, nor the courier company has the policy of opening the package before payment.
Our delivery charges are Rs. 200 to 500 throughout Pakistan. Our prices don’t vary according to the areas or cities.
Yes, we only do the same day delivery in Karachi with additional charges. But the order needs to be placed till 1pm and our team must be informed via Instagram message or email.
The additional charges are Rs. 150 T&C*.
ORDER RELATEDQUESTIONS
We encourage customers to place only confirmed orders, as orders are not generally canceled; in special circumstances the orders can only be canceled from our side, only if it’s not already dispatched.
You will receive a text message from the courier company with the tracking details, once the order is dispatched from our side.
You will receive an email confirmation once your order has been placed. And in case of any discrepancy in your order, BAAP team will contact you either via email, call or WhatsApp.
Yes, we do have an exchange policy. Please visit the link
below to read it: Exchange Policy
You can exchange your product within 2 days after receiving.
No, we have zero-return/refund policy.
To add another product, the previous order will be cancelled. You will have to place a new order. But make sure you mention your previous order number and a note to cancel it, in the customer note section of the order page; otherwise both orders will be dispatched.
PAYMENT QUESTIONS
Our methods of payment are as under:
COD – Cash on delivery
Pre-Payment- Pre-payment is made to our bank account; you
can use any payment service to make the payment, such as:
- Online Banking
- Easypaisa
- Jazzcash
- Sadapay
Choose DIRECT BANK TRANSFER as your payment option while placing the order. And then follow the payment instructions mentioned on the screen, or sent to your email.
ALL ABOUT OUR PRODUCTS:
No, we don’t make customized jewelry.
Yes, our quality meets
international standards. The color doesn’t fade or rust until it comes in contact with too much water or chemical.
Yes, we provide the industry standard packaging.
All the pictures on the website are original and taken by us. For more pictures and different angles, you can visit our Instagram customer gallery highlights.
We don’t provide any bargain on items other than the sales/Discount offers. All prices mentioned on the website are fixed.
Yes, we do provide an extra gift box which costs:
Small box Rs. 200.
Medium Gift box Rs. 250
Bracelet Gift Box Rs. 350
Yes, the gift wrapping along with the ribbon costs Rs. 250.
If you wish to add a gift bag or chocolates the prices vary accordingly. This offer can only be availed with pre-payment.
You can subscribe to the product with your email address on the website and we will notify you as soon as the product is back in stock.